This policy explains shipping costs, order processing, tracking, and how to get help with a shipment.
Shipping Availability
Shipping availability depends on your delivery address, the products ordered, and applicable restrictions. Available shipping options are displayed at checkout.
Shipping Rates
Your shipping charge is displayed at checkout before you place your order.
- Standard shipping: [Free]
- Overnight shipping: [$20]
Order Processing
Orders are generally processed within 1 hour after payment is confirmed. Orders placed after 8 pm may be processed on the next business day.
Processing time is separate from carrier transit time. Selecting overnight shipping does not necessarily mean your order will arrive the day after it is placed.
Estimated Delivery Times
Estimated delivery times depend on your location and the shipping option selected. Carrier delays, holidays, weather, and other disruptions may affect delivery.
Tracking Your Order
Once tracking information is available, you can check your shipment on our Track My Order page. Tracking updates may take time to appear after a label is created.
Delivery Address
Please check your delivery address carefully before submitting your order. If you notice an error, contact us immediately. Address changes may not be possible once an order has shipped.
Delayed, Missing, or Damaged Shipments
If your shipment is delayed, marked delivered but has not arrived, or arrives damaged, contact our support team with your order number and a description of the issue. For damaged shipments, include photographs of the packaging and affected items where possible.
We will review the shipment details and explain the next steps. Please retain the packaging while your issue is being reviewed.
Returned or Undeliverable Packages
If a package is returned as undeliverable, contact us so we can review the reason and discuss available options.
Local Delivery
For local delivery coverage, visit our Delivery Zones page. Available delivery options and charges are shown at checkout.
Contact Us
For help with shipping or an existing order, visit our Contact Us page. Include your order number so we can locate your order.
Have more questions? Visit our FAQ for answers to common questions about shipping and delivery.