How to Track Your Imperial NYC Order
- Find the order number in your confirmation email.
- Enter the email address used to place the order.
- Select Track Order to view the latest available status.
Understanding Your Order Status
- Processing: We received your order and are preparing it.
- Confirmed: Your order has been reviewed and accepted.
- Ready: Your order has been prepared for delivery or shipment.
- Out for Delivery: Your order is currently with the delivery team.
- Shipped: Your package has been transferred to the shipping carrier.
- Completed: The order has been delivered or fulfilled.
- On Hold: We may need additional information before processing the order.
Tracking Information Not Showing?
Tracking updates may take some time to appear after your order is confirmed. Double-check that the order number and email address match the information provided during checkout.
If your order has recently shipped, the carrier may require several hours to display its first scan.
Need Help With an Order?
If you cannot retrieve your tracking information or believe an order is delayed, contact Imperial NYC customer support. Include your order number, but never send payment details or account passwords.
Frequently Asked Questions
Where can I find my Imperial NYC order number?
Your order number appears in the confirmation email sent after checkout. Check your spam or promotions folder if you cannot find the message.
How long does tracking take to update?
Tracking may not update immediately. Delivery and carrier scans can take several hours to appear after an order is prepared or shipped.
Why does my order still say processing?
Processing means the order was received but has not yet moved to its next fulfillment stage. Processing times may vary based on order volume, product availability and delivery method.
Can I track an order without an order number?
The online tracking tool requires both your order number and checkout email address. Contact customer support if you no longer have your confirmation email.
What should I do if my order is delayed?
Review the latest tracking status first. If there has been no update for an unusual amount of time, contact customer support with your order number for assistance