Imperial NYC Customer Support
Need help with an order, delivery, shipment or product? Contact the Imperial NYC customer support team using the form below. Provide as much relevant information as possible so we can review your request and respond efficiently.
Imperial NYC Customer Support
Our team can assist with:
- Order status and tracking
- Delivery and shipping questions
- Product information
- Checkout or payment issues
- Account assistance
- Damaged, missing or incorrect items
- Website technical problems
- General questions and feedback
For order-related requests, include your order number and the email address used at checkout. Never submit passwords or complete payment-card information through the contact form.
Before Contacting Us
You may be able to find an immediate answer using these resources:
- Track My Order: View the latest available order status.
- Frequently Asked Questions: Find answers about ordering, delivery and account management.
- Delivery Information: Review available service areas and delivery details.
- Shipping Information: Learn more about processing and carrier updates.
- Privacy Policy: Understand how personal information is handled.
Order and Delivery Assistance
If you are contacting us about an existing order, tell us:
- Your order number
- The date the order was placed
- The email address used at checkout
- A short description of the issue
Accurate information helps us locate the order and respond faster. Delivery and shipping updates may take time to appear, so check the Track My Order page before submitting a request.
Product Questions
Have a question about a product, format, ingredients or available size? Include the complete product name in your message. Product information is provided for adults of legal age and is not medical advice.
Frequently Asked Questions
How do I contact Imperial NYC?
Complete the contact form on this page with your name, email address, subject and message. Include your order number if your question concerns an existing order.
Where can I track my order?
Use the Imperial NYC Track My Order page and enter the order number and email address associated with your purchase.
What should I do if my order is delayed?
Check the latest tracking information first. If the status has not changed for an unusual amount of time, contact customer support with your order number.
Can customer support recommend a product?
The team can provide available product details but cannot offer medical advice. Consult a qualified healthcare professional regarding health conditions, medications or potential interactions.
How quickly will Imperial NYC respond?
Response times depend on message volume and the nature of the request. Providing complete and accurate order information can help prevent unnecessary delays.