Need help with an order, delivery, shipment, product or your Imperial NYC account? Send us a message using the form below and our customer support team will review your request.
For the fastest response, include your order number and the email address used at checkout when contacting us about an existing order.
How Imperial NYC Customer Support Can Help
Contact our support team for assistance with:
- Order status and tracking questions
- Delivery and shipping questions
- Product information
- Checkout or payment issues
- Account assistance
- Damaged, missing or incorrect items
- Website or technical problems
- General questions and feedback
Security notice: Never send your password, full credit card number, security code or other sensitive payment information through the contact form.
Order & Delivery Support
If you’re contacting Imperial NYC about an existing order, please provide as much information as possible so we can locate it quickly.
- Order number
- Date the order was placed
- Email address used at checkout
- A brief description of the issue
- Tracking information, if available
Before contacting support about a shipment, check the Track My Order page for the latest available tracking information.
Product Questions
Have a question about a product, format, ingredients or available size? Include the complete product name in your message so our team can provide the most relevant information.
Product information provided by customer support is for general informational purposes only and should not be considered medical advice.
Helpful Resources
You may be able to find the answer you need before contacting support:
- Track My Order: Check the latest available status of an existing order.
- Frequently Asked Questions: Find answers to common ordering and account questions.
- Delivery Information: Review available delivery information and service details.
- Shipping Information: Learn about order processing and tracking updates.
- Privacy Policy: Learn how Imperial NYC handles personal information.
Frequently Asked Questions
How do I contact Imperial NYC?
Use the contact form on this page to send Imperial NYC customer support your name, email address and message. If your question concerns an existing order, include your order number.
Where can I track my order?
Visit the Imperial NYC Track My Order page and provide the information requested to view the latest available order status.
What should I do if my order is delayed?
Check your latest tracking information first. If the status has not changed for an unusual period of time, contact customer support and include your order number and checkout email address.
What information should I include when contacting support?
Include your name, email address, order number when applicable, and a clear description of your question or issue. Providing complete information helps the support team investigate your request more efficiently.
Can customer support answer product questions?
Yes. Customer support can provide general information about products currently listed on the Imperial NYC website. The team cannot provide medical advice.
How quickly will Imperial NYC respond?
Response times vary depending on message volume and the nature of the request. Including complete and accurate information in your first message can help avoid unnecessary delays.