STRAIGHT ANSWERS

Frequently asked

Nine questions we actually get. If yours isn’t here, text us — a person answers.

Do I need a medical card?

No. New York adult-use rules mean anyone 21 or older with valid government ID can order. No card, no clinic, no doctor letter. Your ID gets checked at the door.

How fast is same-day delivery?

Lower Manhattan and Midtown run 60–90 minutes. Upper Manhattan, North Brooklyn and LIC run 90–120. Deep Brooklyn, Queens and the Bronx are a 2–4 hour window. Order by 8pm and it lands the same night, seven days a week.

What’s the minimum order?

$50 across the whole city. Delivery is a flat $10 under your zone threshold and free once you clear it — $75 in Lower Manhattan and Midtown, $100 uptown and North Brooklyn, $150 deep Brooklyn, Queens and the Bronx.

Do you ship to my state?

We mail-order to all 50 states. Northeast corridor is 1–2 business days, most of the country 3, the West Coast and Mountain states 4, Alaska and Hawaii 5–6. Free shipping over $150.

Is the packaging discreet?

Vacuum-sealed, smell-proof inner bag inside a plain unbranded box. No leaf, no logo, no product name on the label. Tracking hits your phone the moment it leaves dispatch.

How do I pay?

Cash or card at the door for NYC delivery. Mail-order takes card, Zelle, or CashApp at checkout. No crypto, no invoices.

Is everything lab-tested?

Yes. Every batch comes with a COA covering potency, pesticides, heavy metals and residual solvents. Ask the driver or email us and we send the PDF. Lab-tested, not a lab rat.

Can I walk into a store?

No. Imperial is delivery-only — the E 34th St address is a dispatch point, not a shop. Everything goes out by driver or by mail.

What if nobody is home?

The driver texts on approach and holds for 15 minutes. Miss that window and the order goes back to dispatch; we reschedule same night when we can, next day otherwise.

Still stuck?

Text 1-347-574-7138 or email info@imperialnycshop.com. A person answers, 11am–10pm, seven days.

0
0
Your Cart
Your cart is emptyReturn to Shop